Due to active wildfires in the Bordeaux region (Cap Ferret, Arcachon Bay), road closures and evacuations are causing transport disruptions. Delays in deliveries can be expected in these areas.
Make sure you have chosen the correct country on the start page. On your mobile device, you’ll find the flag at the very bottom of the page. Click on this to change the country!
Clear your cache, close all open tabs and remove all items from your shopping bag and put them back in.
Use Google Chrome as your browser.
Make sure to enter all the details in your address fully and correctly.
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If you have tried all the suggestions above and you still can't place an order, contact us and will help you! If you encounter any errors, please take screenshots and submit them with your request.
Creating an account with us is always free, the ordering process will be easier because you will not need to fill in your details every time you shop. You also get an overall overview of your order and return history.
If you wish to close your account with us, please contact us HERE.