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Returns
Return Instructions

To make your return from you have to contact us so we can create a return for you. 
Please provide us with the following information; 

  • Your name 
  • Your order number 
  • The products that you wish to return 

With UPS

After you have received your return label from us, you simply attach it to thr outside of the parcel containing the items you wish to return and hand it in at your nearest UPS Access Point. Remember to keep the receipt until your return has been registered. 

With DHL Express

Once we have created your return, you will be able to schedule a free pick up with DHL using the documents and instructions that we provided you. 

Make sure to always save the receipt and return tracking number until your refund has been processed. 

Can I return two orders together?

Unfortunately not. We would appreciate it greatly if you return your orders separately. One parcel per order with the return labels provided by us attached. By following these instructions, your return will be processed more easily and you will receive your refund in time. 

FAQ Returns
Have you received my return?

Returns usually take 14 days to be received and processed from when you sent it. When your return has been processed, a refund will be issued through your original payment method, this could take up to 5 work days. We will keep in touch with you along the way and send you an email once it’s all done.

Can I exchange an item?

Unfortunately, our system can't make any exchanges, only returns and refunds. However, you are more than welcome to return the item you don't wish to keep for a full refund and then place a new order for the item that you want instead. 

If you need any help with the return or if you have any questions in general, don't hesitate to contact us.

Can I return sales items, swimwear, lingerie and jewelry?

You can return sales items as long as all the tags are still attached and the item is in its original condition. 

You can only return swimwear and lingerie if they are unused and the hygiene protection is still intact and attached, as well as the tags. We do not accept returns on jewelry unless they are still in their original packaging. If you open the sealed plastic we can't accept them in return. 

For how long do I have the right to return my order?

If you are not 100 % satisfied with your recent NA-KD purchase, you are more than welcome to return products that are in original condition for a full refund, within 90 days after you have received your order.

Are your returns free of charge?

Yes, all of our returns are free of charge! If you want to make sure that you are returning your order the right way, simply check the instructions provided on your return note. If you still have questions, don't hesitate to clarify with us before you hand your order to the delivery service.

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    Size guide
    Clothes
    Jeans / Trousers
    Bras
    Shoes
    Please use these size charts to help determine your size.

    Please use these size charts to help determine your size. Please note that these charts are indicative only. Sizes and measurements may vary to actual item. Please email us if you need the fit of a particular item.  

    • 1. Bust
      Measure around the widest point over the bust.
    • 2. Waist
      Measure around natural waistline.
    • 3. Hips
      Measure around natural waistline.
    Clothes
    INTEUUKUSFR/ESAUIT(RU)
    XXS32403443638
    XS34623663838/40
    S36843884040
    M3810640104242/44
    L4012842124446
    XL42141044144648
    XXL44161246164850
    XXXL46181448185054
    Body measurements
    EUBust (cm)Waist (cm)Hips (cm)Inside leg (cm)
    3282638678
    3486679078
    3690719478
    3894759878
    40987910278
    421028310678
    441068711078
    461109111478