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Return policy

We’ve made returning easy!

  • NA-KD offers free returns and refunds.
  • Not 100% satisfied with your recent NA-KD purchase? We are happy to accept returns and refund on items that are in original condition, within 90 days of receiving your order.
  • Any product you return must be in the same condition you received it. Returned items must not be used, washed or altered in any way. All items will be reviewed individually upon return.
  • For information on how to return your order, check your return slip or click here.
  • If the goods are damaged when delivered you can send them back for free and get a full refund.
  • If you would like to change your item for a different color or size, please return your unwanted item and place a new order.
  • If your refund is accepted, we will refund the price you paid for your item back to your original payment method.
  • If we receive a returned item in an unsuitable condition, the refund will become void and the item/s will be sent back to you as paid by the company.
  • Due to hygiene reasons, we do not accept returns on lingerie, products from Freebra or earrings (unless your item arrived damaged or is deemed faulty).
  • The items you wish to return are your responsibility until we receive them. It’s a good idea to get insurance for the value of the items you are returning, and obtain proof of postage.
  • We are not responsible for any items that are returned to us by mistake.
  • Returns usually take 14 days to be received and processed. When your return has been processed, a refund will be issued to your original payment method, this could take up to 5 work days. We will keep in touch with you along the way and send you an email once it’s all done.

If you have any questions about your refund, please contact us through our contact form.

 


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    Size guide
    Clothes
    Jeans / Trousers
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    Please use these size charts to help determine your size.

    Please use these size charts to help determine your size. Please note that these charts are indicative only. Sizes and measurements may vary to actual item. Please email us if you need the fit of a particular item.  

    • 1. Bust
      Measure around the widest point over the bust.
    • 2. Waist
      Measure around natural waistline.
    • 3. Hips
      Measure around natural waistline.
    Clothes
    INTEUUKUSFR/ESAUIT(RU)
    XXS32403443638
    XS34623663838/40
    S36843884040
    M3810640104242/44
    L4012842124446
    XL42141044144648
    XXL44161246164850
    XXXL46181448185054
    Body measurements
    EUBust (cm)Waist (cm)Hips (cm)Inside leg (cm)
    3282638678
    3486679078
    3690719478
    3894759878
    40987910278
    421028310678
    441068711078
    461109111478