Return policy

We’ve made returning easy!

• We accept returns of all items within 15 days of receival with the right to full refund. We charge a return fee that will be deducted from your refund. See the cost for your country here.
• If you return 4 or more items from your order, you will be charged 1 EUR per extra item.
• A condition for a full refund of your return is that the goods are returned in the same condition as when you received the order. If the item has been used (other than to test it), damaged, washed, altered or missing tags/labels, we are entitled by law to charge you a fee for the depreciation of the item.
• Due to health and hygiene reasons, sealed cosmetics and hygiene products are covered by the right of return only when the seal is fully intact. Underwear and swimwear should have hygiene stickers remaining.
• You are always entitled to one prepaid return label per order, that shall be used to return it. Always save the return receipt or other proof of return from the carrier. If you need to make a second return, please contact Customer Care.
• NA-KD reserves the right to reject the returns that are sent after the allowed return window of 15 days and/or otherwise outside of the Return policy. 
• If you wish to return or withdraw from an order, you may use NA-KD’s digital return/withdrawal function through My Orders, your delivery confirmation, our Help Center, or via na-kd.com/returns.
  Once your request has been registered, you will receive return instructions as well as an acknowledgment of receipt.
• We aim to process your return and issue a refund within 14-21 days.
• Refunds will be issued via the original method of payment.
• If you would like to change your item for a different color or size, please return your unwanted item and place a new order. You can read more in our FAQs here.
• All items will be reviewed individually upon return. If we receive a returned item in an unsuitable condition we reserve the right to decline a refund and in case of non-compliance with this Return policy, you risk being suspended as per our Fair Use Policy.
• We are not responsible for items that are returned to us by mistake.
  
• If the goods are damaged or faulty when delivered, always contact Customer Care. From there, your claim will be evaluated.
• Please see all FAQs about returns & refunds here.

Right of Withdrawal

• You have a legal right to withdraw from your purchase within 14 days from the date you received your order.
• To make it easy to exercise your right of withdrawal, NA-KD provides a digital return/withdrawal function available through My Orders, your delivery confirmation, our Help Center, and na-kd.com/returns.
• Through this function, you can register the products you wish to return or withdraw from and receive instructions for the return. Once your request has been registered, we will send you an acknowledgment of receipt.
• You may also contact customer service.