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We're currently experiencing a high volume of orders, so processing may take a little longer than usual . Thank you for your patience - your order will be on its way to you as soon as possible!
It usually takes 1-2 business days for our warehouse to process your order and hand it over to our carriers.
đ You can always find current delivery times and costs in the checkout before you place your order. The delivery times might be longer during peak seasons due to more orders being placed and longer handling time with the shipping companies.
DHL Parcel Connect
4-6 business days.
With our standard delivery option your order should be delivered to your home. However, sometimes due to the recipient not being home or other reasons, home delivery is not possible. In these cases DHL or the delivery partner specific for your country, will deliver your order to a parcel shop near you. You will be notified by letter about this.
You will automatically receive your order confirmation by email within 24 hours of placing your order. You can also see your completed orders by logging in to your NA-KD account and going to "My orders".
You will receive an email with a direct link where you can track your order.
You can also track it via our Tracking page by using your email address and order number or log in to your account and find the tracking link under âMy Ordersâ.
Please note that it can take up to 48 hours from the moment your parcel has been shipped to the link to be activated.
No, it is not possible to change or cancel an order once it has been placed.
We usually can not change the delivery address, but with a few carriers it is possible to change the parcel shop/locker.
Unfortunately we are not able to apply a discount code in an order once it has been placed.
Gift cards are valid for 1 year.
You can use more than one gift card on the same purchase. They can also be used in combination with a discount code.
Please note that the minimum order level to the Canary Islands is 200 EUR, any orders below this value will be cancelled due to limitations in shipping.