Due to a technical issue order confirmations are currently delayed and you should receive these soon. You can view your order details by clicking on your profile and then 'my orders'
FAQ
You are welcome to return products that are in original condition within 15 days of receiving the order. We will charge a return fee of 59 SEK. If you return 4 or more items from your order, you will be charged 10 SEK per extra item.
To return your order, register your return through our Return Portal
Please note that we have stopped sending out our return labels in physical form, to receive your return label or return QR code you will need to register your return or claim online in our Return Portal.
Only items from the same order can be sent back in the same parcel. Always save the return receipt until your refund has been confirmed.
Postnord
Attach your return label to the outside of your parcel and hand it in at a Postnord Parcel Shop. You can find your closest Parcel Shop HERE.
Budbee / Instabox
- Repackage your product(s) in the bag you received your order in, you don't need a return label for this return.
- Go to the Budbee / Instabox app and find the order you want to return
- Click on "Book a return"
- Select via a parcel locker, and book the desired box (the box will be bookoed for 30min). You will receive a PIN code that you need to enter at the box display yo open rhe compartment
Instabox
Click on the link in the text message you received from Instabox - Can't find the link? Go to instabox.se/return and enter your phone number or parcel ID. Follow the instructions from Instabox and then leave the package in your chosen Instabox.
Please note that if you have a claim you have to register this in our Return Portal, no longer by contacting our customer service.
Our return process takes up to 14-21 days from when our warehouse receive the items. During peak seasons, the handling time for returns might be slightly longer.
We accept returns within 15 days of receiving the package. Please register your return under 'My Orders' or in the Return portal.
Note that a return fee will be be deducted from the refunded amount. As soon as your return has been handled you will be refunded through the original payment method you chose for your order.
You are welcome to follow your return parcel by using your return tracking number in our Tracking Portal.
Once your order has been dispatched from our warehouse you will receive a shipping confirmation with all shipping information.
* Delivery times might be slightly longer during peak season due to more orders being placed, carriers having more parcels to deliver, and other logistic factors such as bad weather. We will of course send you an update about your order should anything be out of the ordinary. You can find the most up-to-date delivery times at the checkout.
* Delivery times might be slightly longer during peak season due to more orders being placed, carriers having more parcels to deliver, and other logistic factors such as bad weather. We will of course send you an update about your order should anything be out of the ordinary. You can find the most up-to-date delivery times at the checkout.
You can track your order via our Tracking Portal. There you can find details regarding delivery of your package by entering your email address and order number.
Please keep in mind that it might take 24-48 hours from the moment your parcel is shipped for tracking information to be updated.
If you have already received the shipping confirmation and the package is blocked in transit, do not hesitate to contact us.
Sadly, it is not possible for us to cancel your order or modify sizes or items once it has started being processed.
If you wish to cancel it due to an incorrect address, please do not hesitate to contact us if your order still has not been shipped.
Only items from the same order can be sent back in the same parcel.
Should you return two different orders in one package, we cannot ensure a correct refund on your return since we might encounter items that do not match your order.
Should you return two different orders in one package, we cannot ensure a correct refund on your return since we might encounter items that do not match your order.
We normally respond to questions submitted through the contact form within 24 hours.
You should always receive an automatic confirmation email letting you know that we have received your message.
If you haven’t received this confirmation, please check that the email address you entered in the form is correct.
It’s also a good idea to check your spam or junk folder, as the confirmation email may have been filtered there.
If you haven’t received this confirmation, please check that the email address you entered in the form is correct.
It’s also a good idea to check your spam or junk folder, as the confirmation email may have been filtered there.