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Can I return BTY by NA-KD products?

Due to hygienic and health reasons, we do not accept returns for unsealed cosmetic products.

Is BTY by NA-KD cruelty free?

NA-KD / BTY is 100% against animal testing and always will be! We will not ship the products to any country that require animal testing.

I would like to claim my Defunc product. What shall I do?

You have 14 days right under Swedish distance selling law to return your item. You must contact customer service before returning your item. You have the right to examine the goods you have purchased, but to cancel the purchase your item must be in so-called essentially unchanged condition. Due to hygienic reasons your item cannot be used or tested. It is unfortunately not possible to return in-ear earbuds once the sealed package has been opened due to personal hygiene reasons.

If you receive your goods and discover that it does not match the one you ordered, if it is damaged, or have other defects, please contact customer service within 14 days after you received your item. Have your order confirmation on hand to facilitate customer service. Customer service will send you a claim form in where you specify what your claim is about. You will get the address where to return the item and as soon as we receive the item and approve the condition, we will send you a new product or refund your money. You will have to pay for the return shipment cost.

Recalled products

As NA-KD continues to grow in EU markets, ensuring the safety of all products for both consumers and the environment is of vital importance.

We have unfortunately discovered that the chemical compliance does not meet the legal requirements for the following styles.

We have recently become aware that the product contains an excess of regulated chemicals: PAH -  RSL Fail and Phthalates - Legal Fail / RSL Fail. 

  • Sandals, SKU: 1055-001128 - (PAH -  RSL Fail in innersole and Phthalates - Legal Fail / RSL Fail on outer sole)
  • Sandals, SKU: 1055-001127, 1055-001129 - (Phthalates - Legal Fail / RSL Fail on outer sole)

We ask you to immediately stop using the product. 

Please contact NA-KD Customer Care to arrange for a label to return the shoes, free of charge.

Do you have a size guide?

Shopping online can be challenging sometimes! This is why we have created a complete size guide to make it easier for you. You can find it HERE.

Will my favorite product be restocked?

Our popular products can sell out quickly and be restocked just as fast. By choosing your size, clicking on NOTIFY ME and adding your e-mail address, you will be notified once the product is available again.

Also, by subscribing to Restock notifications, you are giving a signal to our product teams that you are interested in the item. The more subscribers, the more likely that the item will be restocked ❤

Can I reserve products on your site?

No, it is not possible to reserve items on our site. Items in your cart are not reserved until you complete the purchase and place an order.

Can I add product to a wishlist?

Yes, you can! By clicking the ❤ on the product you will save it to your wishlist in your NA-KD account. 

How can I find a product I saw on Instagram?

To make it easier for you to find a product from us that was advertised on Instagram, we have collected them all in one place. You can find all of the products HERE.

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