Payments

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We want to let you know that we are currently experiencing higher than usual volumes, which means our return processing time and Customer Care reply time may take a bit longer. We sincerely apologize for the delay and truly appreciate your patience during this time.

Frequently asked questions

Payments

Your refund is always issued back to the payment method that you used to place your order. If you chose to pay with a credit or debit card, the payment is actually made directly from your bank account so the refund will also be issued directly to your bank account. Therefore it does not matter if your credit card is no longer in use.

If you have closed your bank account, you can simply contact your bank once you have received your refund confirmation by e-mail and they will re-direct the transaction to the bank account of your choice.

Sustainability commitments

We want future fashion to be grounded in equality, diversity and deep respect for nature

Circularity

The fashion industry needs to shift to a circular model.

Climate action

Our customers want climate action now and demand a more sustainable approach.

More sustainable products

We want to drive positive change in both supply and demand for more sustainable products.

Diversity & inclusion

We will be a champion of diversity and female empowerment in fashion.

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