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Delivery

It usually takes 1-2 working days for our warehouse to process your order and hand it over to our carriers.

This and the below delivery times might be longer during peak seasons due to more orders being placed, carriers having more parcels to deliver and also other factors such as logistics or bad weather. We will send you updates should anything be out of the ordinary to keep you informed.

You can find the most up to date delivery times for our different carriers at the checkout.

DHL Express
3-5 business days with full tracking. Delivery directly to you.

 

Free climate compensated shipping & returns

Sustainability is a key part of NA-KD´s mission and an important part of our future business. We know that committing to carbon compensation in our delivery and returns will allow us to make a huge positive environmental impact quickly.

All outbound deliveries and returns are carbon compensated, at no extra cost to you, no matter which shipping method you use.

You can find more information HERE.

FAQ Delivery
Can I track my order?

Yes! You will receive a direct link to your tracking in your shipping confirmation. Simply click on the link to view the up to date tracking for your order.

Alternatively, you can go to Orders on My Page and find a tracking link for the order you're expecting.

You can also track it via our Tracking Portal. There can find details regarding delivery of your package by entering your email address and zip code or with your tracking number.

Please keep in mind that it might take 24-48 hours from the moment your parcel is shipped for tracking information to be updated.

I cannot track my order

If your order has just been shipped from our warehouse, we ask you for a bit of patience. It might take up to 24-48 hours before the package gets scanned by the shipping company. With some carriers tracking gets activated once the package arrives in your country. If your order is already passed its estimated delivery time, please let us know and we will check your package status.

Do I have to pay customs or any other charges?

When shopping at NA-KD you only pay what you see in the checkout, NA-KD always takes care of everything else! No need to worry about any extra charges such as duties, taxes, or VAT after placing an order!


Please note, if you return your full order, you will not be refunded customs charges as these are fixed cost as part of duties and taxes.

An item is missing from my shipping confirmation

If for some reason, we would unable to ship one of the ordered items, this will be stated in your shipping confirmation and you will be automatically be refunded for non-shipped item(s).

I missed my delivery

Check what your order tracking says. The link will be in your shipping confirmation. If you have chosen home delivery the carrier might have tried to deliver your order whilst you were not there. In that case the carrier should leave a delivery note stating where you can pick it up (usually your local post office) or how you can re-schedule a delivery. Sometimes there are multiple delivery attempts if you have not signed an agreement about delivery with a neighbour or in a safe place.

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