Det verkar som att du använder en gammal webbläsare. Hemsidan kanske inte fungerar som den ska.

Allmänna Villkor

PLEASE NOTE THAT BELOW PROVISIONS ONLY GOVERN THE PURCHASE OF REGULAR ITEMS - SHOULD YOU WANT TO BUY OR HAVE BOUGHT SECOND HAND ITEMS (OR PRE-LOVED ITEMS) KINDLY REFER BELOW TO OUR CIRCLE TERMS AND CONDITIONS.

1. ALLMÄNT

1.1 NA-KD.com är en hemsida som ägs av Nakdcom One World AB (kan även refereras till som ”NA-KD”, ”Oss” eller ”Vi”) och är registrerat som företag i Sverige med organisationsnummer 556971-2002 lokaliserat på adressen Gamlestadsgvägen 4B 15, 41502 Göteborg, Sverige.

1.2 Vårt momsnummer är SE556971200201.

1.3 För att kontakta NA-KD angående informationen som finns i Allmänna Villkor och andra ämnen som är relaterade till beställningar och köp, var vänlig skicka ett mejl till adressen: customercare@na-kd.com.

1.4 Våra Allmänna Villkor reglerar alla ordrar som läggs av kunden (kan även refereras till som ”dig” eller ”kunden”) på domänen NA-KD.com, alla underdomäner, såsom mobila hemsidor och applikationer, från det tillfälle du lägger din order till dess att du betalar och erhåller din order. Genom att köpa en produkt medger du ditt godkännande att vara juridiskt bunden till våra Allmänna Villkor.

Vänligen läs igenom och förstå dessa villkor innan du genomför ditt köp.

Kunden och NA-KD kan även refereras till ”Parterna”.

1.5 NA-KD förbehåller sig rätten att ändra sina Allmänna Villkor. Den nya versionen kommer inte vara retroaktiv och Parterna kommer endast vara bunden till de villkor som finns den dag ordern genomförs.

1.6 I våra Allmänna Villkor gäller följande termer så som dom beskrivs nedan:

a) “Hemsidan” betyder domän, underdomäner som tillhör NA-KD.com och mobila applikationer

b)   ”Du” betyder kunden som genomför en order

c)     ”Kunden” betyder den individ som genomför en order

d)   ”Arbetsdag” betyder den dag som inte är (i) en lördag eller söndag, heller inte (ii) en röd dag i Kundens land.

e)   ”Order” betyder det köp av produkter som genomförs av Kunden på Hemsidan

f)   ”Innehåll” betyder all text, grafik, videor, bilder och all annan information som publiceras på Hemsidan.

g)    ”Tredje parts hemsidor” betyder annan hemsida som inte räknas som NA-KDs domän.

h)     ”Kontrakt” betyder det köp du gör av produkter i enlighet med dessa Allmänna Villkor

2. AVTAL OCH BESTÄLLNING

2.1 Genom att slutföra ett köp på Hemsidan omfattas din order av dessa Allmänna Villkor.

2.2 För att ingå köpavtal med oss måste du vara minst 18 år.

2.3 Parterna är överens om att bilderna på produkterna som finns på hemsidan inte har något avtalsvärde.

2.4 NA-KD.com förbehåller sig rätten att neka ditt köp av grundliga skäl som exempelvis, att vi inte kan behandla din betalning eller om en vara tar slut i lager. Om din order blir godkänd och genomförd får du en bekräftelse till din mejl.

2.5 Vår hemsida kommer att steg för steg visa dig hur du lägger din order och slutför ditt köp. En sammanställning av din information kommer att visas innan du slutför ditt köp i kassan. Vi råder dig att kontrollera alla uppgifter noggrant innan du genomför ditt köp då vi inte kan garantera att ändringar kan utföras i efterhand.

2.6 Du kommer att få en orderbekräftelse till den e-postadressen du har angett när du har slutfört ditt köp.

Ett kontrakt mellan Oss och Dig för ditt köp kommer att skapas när din beställning har lämnat vårt lager.

2.7 Produkter är föremål för tillgänglighet. Om en produkt tar slut i lager från det att du lägger din beställning till att den skickas till vårt lager, har vi rätt att avbryta ditt köp av produkten då den inte längre är tillgänglig. Om så är fallet och det inträffar, kommer vi att meddela dig och utfärda en återbetalning.

2.8 Om vi av någon anledning inte kan fullfölja din order kommer vi att skicka dig information om det till den e-postadress du angett. Skulle betalningen redan ha genomförts och pengarna dragits, kommer en återbetalning för det fulla beloppet att utföras med samma metod som betalningen först gjordes med.

3. PRISER OCH BETALNING

3.1 Priserna som anges på Hemsidan gäller alla köp som genomförs på Hemsidan. Alla priser är inklusive moms. Fraktkostnader och andra kostnader som kan tillkomma ska visas tydligt i kassan innan ett köp slutförs.

3.2 NA-KD reserverar sig rätten att ändra och uppdatera information utan förvarning, det inkluderar priser, detaljer och information som visas på Hemsidan, i den utsträckning som är tillåten enligt gällande konsumenträttslagstiftning.

3.3 Om felaktig information har angivits för den produkt du köpt, tveka inte på att kontakta vår kundtjänst enligt de villkor som anges ovan i punkt 1.3.

3.4 Vi erbjuder olika betalningsmetoder. Du kan hitta de olika betalningsalternativen för Sverige i kassan innan du slutför ditt köp. Vid betalning med kort, dras summan direkt vid köp.

Vänligen notera att vi inte accepterar kontanter eller checkar.

3.5 Alla betalningar är föremål för valideringskontroller och godkännande av den betalningsleverantör du har valt. Om betalningsleverantören inte godkänner och nekar din betalning blir du informerad via mejl eller i kassan.

3.6 Om betalningsleverantören nekar, eller av någon anledning, inte godkänner betalningen, kommer beställningen att avbrytas och du blir informerad via mejl eller i kassan.

3.7 Ibland erbjuds specialerbjudanden och rabatter för vissa utvalda produkter på Hemsidan. Villkoren för användning av dessa erbjudanden och rabatter kommer att anges vid tidpunkten för utfärdandet.

3.8 Vi reserverar oss rätten att återkalla specialerbjudanden och rabatter när som helst, utan förvarning.

4. FRAKT OCH LEVERANS

4.1 Fraktkostnad kommer att debiteras utöver priser för din/dina produkter och visas tydligt i den totala kostnaden i kassan.

4.2 Vi strävar efter att skicka din beställning inom en till två arbetsdagar från det att du får din orderbekräftelse. Vänligen notera att det kan ta längre tid om det är rea, vid andra oväntade händelser eller beroende på produkttillgänglighet.

4.3 Vi gör en förhandskontroll på kortet som används för att se till att det finns tillräckliga medel för att slutföra transaktionen. Produkten du har köpt kommer inte att skickas förrän pengarna har dragits och transaktionen är slutförd.

4.4 Du kommer att få leveransinformation via mejl när din order har skickats från oss med en uppskattad tid för leverans. Den utlovade leveranstiden startar från det att du mottar din leveransbekräftelse från oss.

4.5 Beroende på i vilket land du befinner dig finns olika fraktsätt. Kostnaden för frakt beror på vilket fraktsätt du väljer. Du kommer att hitta olika alternativen för ditt land i kassan.

4.6 Du måste ange en korrekt och fullständig adressinformation i din order då vi inte kan garantera att det kan ändras efter att du slutfört ditt köp. Kunden är ensam ansvarig för eventuella leveransfel på grund av bristande information eller fel på leveransadressen i sin order.

4.7 Våra transportörer kommer att göra allt för att leverera din beställning inom den utlovade leveranstiden. Dock är förseningar ibland oundvikliga. Kontakta vår kundtjänst om du inte har fått ditt paket inom den utlovade leveranstiden. Om din order inte levereras under utgiven tidsram, informerar vi dig snarast, om möjiligt, orsak till fördröjning och om ny leveranstid. Om leveranstiden har varit av signifikant betydelse, har du rätt att avbryta ordern kostnadsfritt.

4.8 Våra transportörer levererar inte under helger eller på röda dagar.

5. ÅNGERRÄTT, RETURER OCH ÅTERBETALNINGAR

5.1 Som konsument har du alltid 14 dagars ångerrätt, men vi erbjuder 90 dagars öppet köp.

5.2 Returrätt

Du har full returrätt i 90 dagar från den dag du mottar din order. Vi accepterar returer på alla* varor förutsatt att produkten är i ursprungligt skick, otvättad och att alla taggar fortfarande är kvar på produkten.

*Vi accepterar inte returer på följande föremål: smink, underkläder eller andra hygienprodukter.

NA-KD.com står för returkostnaden. Vänligen se vår returrätt.

5.2 Ångerrätt

Enligt Distans- och hemförsäljningslagen (2005:59) har du som konsument (privatperson) 14 dagars ångerrätt från dess att du mottagit din beställning, antingen helt eller delar av den.

För att nyttja din ångerrätt behöver du meddela vår kundservice skriftligt, och sedan returnera ordern inom 14 dagar från det att du kontaktat oss.

Detta skall göras till vår kundservice.

Ångerrättblankett ska bifogas vid ångrat köp. Se konsumentverkets ångerblankett här.

5.4 Så snart din retur når vårt lager och har behandlats av Oss kommer Vi att utfärda en återbetalning till dig. Returprocessen kan ta upp till två (2) veckor från den dag Du returnerar din order till Oss.

5.5 När Vi har behandlat din retur kommer Du att få en återbetalningbekräftelse till din e-postadress. Du kommer att få din återbetalning inom två (2) till fem (5) arbetsdagar. Vi kommer att återbetala dig det betalda beloppet. Alla återbetalningar kommer att göras med samma betalningsmetod Du använde när Du genomförde ditt köp. Om Du har betalat via faktura, kommer din betalningsleverantör att kontakta dig för att få uppgifter för att kunna utfärda din återbetalning.

5.6 Vänligen notera att Du endast kan returnera produkter Du har köpt via Hemsidan.

5.7. FAIR USE POLICY

NA-KD strävar efter att minska företagets koldioxidavtryck. Vi genomför hela tiden åtgärder för att minska vår miljöpåverkan, t.ex. genom koldioxidneutrala leveranser och returer eller hållbara kollektioner.

Vi är stolta över att kunna erbjuda dig överlägsen kundservice – men tar samtidigt överträdelser och utnyttjande av vår gratisreturpolicy mycket allvarligt.

När vi anser det lämpligt och erforderligt kommer vi att undersöka ovanliga beteendemönster vid returaktiviteter och genomföra nödvändiga åtgärder som står till vårt förfogande. Finns en skälig misstanke om att du systematiskt har utnyttjat vårt generösa returpolicy reserverar vi oss att rätten att avslå dina framtida beställningar eller, tillfälligt eller permanent, deaktivera dina kundkonton.

Kontakta vår kundservice om ditt kundkonto har blivit deaktiverat och du anser att vi har gjort ett misstag. Ovanstående bestämmelser hindrar dig inte från att returnera/göra anspråk på artiklar som du redan har köpt. 

6. GIFT CARDS

6.1. Payment and delivery.

6.1.1. Payment method. NA-KD GIft Cards can only be purchased on the Site with credit/debit cards.

6.1.2. Min & max value. Each purcahse of NA-KD Gift Cards is limited to a maximum value of 150 EUR. The minimum value for NA-KD Gift Cards is 10 EUR. You cannot increase the balance of your Gift Card once purchased.

6.1.3. Delivery. NA-KD Gift Card will be delivered to the email address you specified at the checkout.

6.2 Redemption.

6.2.1 Validity. NA-KD Gift Cards are valid for a period of 48 months from the date of purchase, after which any remaining balance will be removed and the NA-KD Gift Card will become invalid and no longer available for use.

Please contact our Customer Service should you need a new Gift Card in another currency.

NA-KD Gift Cards can be redeemed in combination with a discount code.

NA-KD GIft Cards can be used until the balance of the card is zeo. If the balance of a Gift Card reaches zero, the NA-KD Gift Card is invalid and cannot be activated or used again.

6.2.2. Not redeemable for cash. NA-KD Gift Cards are not legal tenders, account cards, credit or debit cards or securities. You cannot obtain any cash advance with your NA-KD Gift Card, redeem your Gift Card for cash or receive any portion of the remaining Gift Card value in cash.

6.2.3. Purchases exceeding the remaining Gift Card value. NA-KD Gift Cards may only be used to make purchases up to the initial NA-KD Gift Card value or the remaining NA-KD Gift Card Value. If you wish to make a purchase for an amount that exceeds the NA-KD Gift Card value or the remaining NA-KD Gift Card value, you must pay the excess using another payment method.

6.2.4. Lost/stolen Gift Cards. The title and risk of loss for NA-KD Gift Cards passes upon electronic transmission of the NA-KD Gift Card by us to you. We shall have no obligation to replace lost or stolen NA-KD Gift Cards, but you can report lost or stolen Gift Cards by contacting us.

6.3. Returns of products purchased with a NA-KD Gift Card & refunds of Gift Cards

6.3.1. Returning items purchased with a Gift Card. Products that are purchased solely, or in part, with a NA-KD Gift Cards may be returned subject to our return's policy.

6.3.2. Refunds of a NA-KD Gift Cards. After returning product(s) purchased solely, or in part, with a Gift Card, your Gift Card will be credited.

If a partial refund is made for any purchase using a NA-KD Gift Card and another method of payment, then any refund amount owing will be credited to your debit/credit card first. The remaining amount will then be credited to your NA-KD Gift Card.

If the total amount to be refunded is more than originally with a NA-KD Gift Card, then any remaining refund balance will be refunded to the other method of payment.

6.3.3 Refund of NA-KD Gift Card. You have a 30 days return period from the moment your NA-KD Gift Card is delivered to you to cancel your order of a NA-KD Gift Card and receive a full refund. Gift Cards that have been used cannot be refunded.

7.  BEGRÄNSNING AV FÖRPLIKTELSER OCH GARANTIER

7.1 Vi ger inga garantier i förhållande till vår Hemsida eller information, material eller innehåll som görs tillgängliga. Vi garanterar inte att Hemsidan kommer att finnas kontinuerligt tillgänglig eller att informationen på Hemsidan är sann, icke-vilseledande eller korrekt.

7.2 All information och innehåll på Hemsidan bör inte tolkas som att NA-KD.com ger dig råd av något slag.

7.3 Du godkänner att du inte använder någon av våra produkter för kommersiella ändamål, affärs- eller återförsäljningsändamål. Vi tar inget ansvar för förlust av intäkter/vinster, förlust av avtal, förlust av affärer, förlust av möjligheter eller förlust av rykte.

8. VARUMÄRKE

8.1 Varumärkena, namn och logotyper som visas på Hemsidan är registrerade samt oregistrerade varumärken som tillhör NA-KD.com. Förhandsgodkännande från NA-KD.com krävs för användning av varumärken, bilder eller videor från Hemsidan. Det är således strängt förbjudet att kopiera, reproducera, ladda ner, posta, överföra eller distribuera något dokument som kommer från Hemsidan, på något sätt.

9. KLAGOMÅL

9.1 Vi tar alla klagomål väldigt seriöst och och försöker lösa tvister som uppstår så fort som möjligt. Kunder som vill göra ett klagomål ber vi vänligen kontakta vår kundtjänst omgående enligt de villkor som anges i punkt 1.2 eller genom kontaktformuläret på Hemsidan - https://www.na-kd.com/sv/kontakta-oss

10. INTEGRITETSPOLICY

10.1 Vänligen se vår Integritetspolicy som ingår i våra Allmänna Villkor.

11. REKLAMATION & SÄLJARENTS GARANTI

11.1 Du som kund har rätt att reklamera en vara inom tre år. Felet bör anmälas snarast efter att ha upptäckts. Att reklamera en vara inom två månader anses vara inom skälig tidsram. Du måste kunna bevisa att varan är köpt hos NA-KD.com och, i sådant fall, vänligen kontakta vår kundtjänst. Vid en godkänd reklamation står NA-KD för alla kostnader inklusive frakt.

Eventuell tvist ska lösas av antingen Allmänna reklamationsnämnden (ARN) i Sverige eller European Commission Online Dispute Resolution (EU ODR).
ARN: https://www.arn.se/
Allmänna Reklamationsnämnden
Box 174 101 23
Stockholm
EU ODR: https://ec.europa.eu/odr

12. KLAUSULERS GILTIGHET

12.1 Om någon bestämmelse i våra Allmänna Villkor är ogiltiga eller döms ut som verkningslösa av någon domstol, jurisdiktion eller tillsynsmyndighet, skall detta inte påverka återstående avtalsbestämmelsers giltighet.

13. LAG OCH TVIST

13.1 Dessa Allmänna Villkor regleras och tolkas i enlighet med svensk lag.

13.2 Kontrakt som ingåtts via Hemsidan samt eventuell tvist som uppstår eller är i samband med dom ska regleras av svensk lag. En vänskaplig lösning (genom en ombudsman) ska övervägas innan eventuella rättsmedel. Om den här lösningen skulle misslyckas ska svenska domstolar ha en icke-exklusiv behörighet att lösa eventuella tvister som härrör från dessa villkor. Denna bestämmelse får inte beröva europeiska konsumenter från sina nationella lagstadgade rättigheter.

13.3 Vid eventuell tvist kopplad till våra Allmänna Villkor kommer vi att följa Allmänna Reklamationsnämndens råd eller motsvarande myndighet i respektive land.

De allmänna villkoren skapades den 15/8-2015

De allmänna villkoren var senast ändrade den 06/12-2019

 

 

 

CIRCLE TERMS AND CONDITIONS          

PLEASE NOTE THAT BELOW PROVISIONS DO NOT GOVERN THE PURCHASE OF REGULAR ITEMS - SHOULD YOU WANT TO BUY OR HAVE BOUGHT REGULAR ITEMS (OR NON-SECOND HAND ITEMS) KINDLY REFER TO ABOVE REGULAR TERMS AND CONDITIONS.

The selling and purchase of second-hand items are governed by the following four sections:

  • Circle General Terms and Conditions (Section I)
  • Selling Terms and Conditions (Section II)
  • Buying Terms and Conditions (Section III)
  • Privacy Policy

SECTION I - CIRCLE GENERAL TERMS AND CONDITIONS – SELLING AND BUYING SECOND-HAND ITEMS

These General Terms and Conditions and all below Sections referred to below ("Terms") govern the selling and buying of second-hand NA-KD items (hereinafter, the “Items”) listed and placed by customer(s) on the domain http://www.na-kd.com, any sub-domains, mobile websites or mobile application (hereinafter the “Site), for selling and buying second-hand NA-KD items (hereinafter, the “Service”). The Sellers and Buyers will be collectively referred to as “Users”. The Users and NA-KD are hereinafter collectively referred to as the “Parties”.

NA-KD.com is a website operated by NAKDCOM ONE WORLD AB (hereinafter referred to as “NA-KD”, "us" or ”we”), a company registered in Sweden under registration number 556971-2002, VAT number SE556971200201 and located at Gamlestadsvägen 4B 15, 41502, Gothenburg, Sweden.

All Users should read the Terms carefully, as they affect their rights and liabilities, and ensure that they understand them, before using the Service. If a User does not agree to the Terms, she/he should not access and/or use the Service. By accessing or using any part of the Site and Service, You agree to be bound by these Terms and Conditions, including above additional terms and conditions and policies referenced herein and/or available by hyperlink.

By using the Service, NA-KD will be involved as an active party between the Buyer and the Seller. Our Service is an online venue for individuals to buy and sell Items. During the performance of this online intermediary Service, Users acknowledge that NA-KD’s role is to act as an active intermediary between Buyers and Original Sellers. Users therefore agree to use our payment and shipping services and agree to the terms related to such transactions.

We do not pre-vet any items listed on the Site or any parties who Users may deal with on the Site.

  1.     DEFINITIONS

In these Terms, the following terms shall have the meaning ascribed to them below:

Site: means the domain, all subdomains of www.na-kd.com, na-kdcircle.com, nakdcircle.com and/or NA-KD”s mobile application.

You: means the user (either Buyer or Original Seller) using the Service.

Customer: means the individual who uses the Service.

Order: means the order submitted by the Buyer to the Site to purchase listed Items.

Contract: means the order placed by the Buyers for the purchase of Items in accordance with these Terms.

Buyer: refers to a private person, or a pre-selected legal entity by NA-KD, who wishes to buy or who’s bought one or more listed Item(s).

Terms: all provisions governing the use of the Service. The terms are made up of four parts: General Terms and Conditions, Selling Terms and Conditions, Buying Terms and Conditions & Privacy Policy.

Item (listed): refers to a fashion or beauty item previously bought on the Site and listed for sale by a Seller on the Site.

Delivery address: refers to the mailing address to which the bought listed Item will be shipped to the Buyer by the Seller.

Purchase Offer: refers to the revocable offer to buy one or more Item(s) on the Site.

Seller: refers to a User who offers one or more Item(s) for sale.

Shipping Fees: refers to the shipping fees set out by us based on our official courier’s fees

Original Seller:  refers to a Seller who has previously bought an Item on the Site and wishes to sell it second-hand using our Service.    

  1. USE OF THE SERVICE

NA-KD provides a free online feature on the Site through which our customers can buy and sell second-hand items previously bought on the Site.

The Service is an online marketplace for individuals for buying and selling pre-used Items to other individuals.

NA-KD does not pre-vet any Items listed on the Service. During the performance of this online intermediary Service, You acknowledge that NA-KD’s role is to act as an agent between sellers and buyers. These Terms are applicable to all Users of the Service and define the terms and conditions on which NA-KD provides access to the Service allowing them to sell or buy Items.

The Service allows (i) Original Sellers to list Items on the Site, and (ii) Buyers to buy such Items. When listing an Item on the Site, Original Sellers agree to keep aforesaid Item under its good care. In return, NA-KD promises to do its best to find buyers, host free of charge the listing on the Site and pay for shipping once the Item is purchased.

You acknowledge and agree that, by accessing or using the Service, You are indicating that You have read, understood and agreed to be bound by these Terms. If You do not agree to these Terms, You shall restrain using the Service.

The Service is intended solely for persons over the age of 18 years old. If You are under 18 years old, Your parent or guardian shall be responsible for supervising Your use of the Service at all times and ensuring that You comply with these Terms.

When required to provide information, You agree to provide accurate, current and complete information and to update such information to keep it accurate, current and complete. Please consult our Privacy Policy to check what information.

We do not allow multiple accounts on the Site.

You warrant that any information You provide to us is true, accurate and complete.

  1.  SUSPENSION AND TERMINATION

We may, at our own discretion, issue warnings, suspend, block or terminate access to the Service (or any part of them) or remove any content uploaded, including without limitation, any listed Item if:

  • You are in breach of these Terms;
  • You act in any manner which we consider may damage our reputation; or
  • You use the Service in a manner which we consider to be fraudulent or contrary to law.
  1. AVAILABILITY OF THE SERVICE

NA-KD does not guarantee that the Service will always be available, uninterrupted or error-free.

We reserve the right at any time and without notice to enhance, modify, alter, suspend or permanently discontinue all or any part of this Service, or to restrict or prohibit access to it. By accepting these Terms, Users accept any such technical interruptions.

  1. TRADEMARKS

The trademarks, names and logos displayed on the Site are registered and unregistered trademarks of NA-KD and/or its partners. Prior written permission from NA-KD and/or its partners is required for use of any trademark, image or video from the Site. Thus, it is strictly forbidden to copy, reproduce, download, post, transfer or distribute any document which comes from the Site, in any ways.

  1. PRIVACY POLICY

For more information regarding use of Your personal information, please check our Privacy Policy, which forms part of these Terms and Conditions.

  1. CONFLICT OF TERMS

If there is conflict or contradiction between the provisions of these Terms and any other relevant terms and conditions, policies or notices, the provisions of these Terms shall prevail.

  1. ASSIGNMENT

You shall not, in whole or in part, assign or pledge rights and/or obligations under these Terms without the written approval of NA-KD.

  1. SEVERABILITY

If any provision of these Terms is held by any competent authority to be invalid or unenforceable in whole or part the validity of the other provisions of these Terms and the remainder of the provisions in question shall not be affected.

  1. TRANSLATIONS

If these Terms must be translated into another language, the definitive version of the Agreement shall be the English language version, and any dispute in respect of the meaning of this Agreement shall be resolved by reference to the English language.

  1. COMPLAINTS AND QUESTIONS

We take all complaints very seriously and try to resolve disputes as soon as they arise. Users wishing to make a complaint are encouraged to contact our customer care team as soon as possible using the following form.

  1. CHANGES TO THE TERMS

We keep these Terms under regular review. We will post any updates on this webpage. If significant changes are made, we will directly contact You by email so You can review the changes. 

The Terms were last updated February 3rd, 2020

NA-KD reserves itself the right to amend these Terms from time to time. The new date will be added to it each time we change it. If You continue to use the Service after the date we change these Terms, You'll be deemed to accept the changes.


SECTION II - CIRCLE -  BUYING TERMS AND CONDITIONS

These Buying Terms and Conditions govern the purchase of second-hand Items listed by Original Sellers on the Site. Please note that the purchase of regular (non-second-hand items) products and the selling of second-hand Items are not subject to the provisions set in below Section II.

  1.     GENERAL

NA-KD provides a free online feature through which our customers can buy and sell second-hand items previously bought on the Site. The Service is an online venue for individuals for buying and selling pre-used NA-KD items. The below provisions, and all other relevant conditions set in the Circle General Terms and Conditions, are applicable to all Buyers and define the terms under which NA-KD provide access to the Service and allow them to buy Items.

During the performance of this online intermediary Service, You acknowledge that NA-KD’s role is to act as an active intermediary between You, buyer, and Original Sellers. You therefore agree to use our payment and shipping services and agree to the terms related to such transactions.

You, as buyer, will purchase Items from NA-KD. Buyers therefore acknowledge that the purchase transaction is made between the Buyers and NA-KD.

If You are a Seller, please check our Selling Terms and Conditions.

NA-KD does not pre-vet any items listed on the Service. Nevertheless, and since the Items are purchased from us, all Buyers benefit from the right of withdrawal and are covered by a mandatory three (3) years legal guarantee.

You acknowledge and agree that, by accessing or using the Service, You are indicating that You have read, understood and agreed to be bound by these Terms. If You do not agree to these Terms, You shall restrain using the Service.

The Service is intended solely for persons over the age of 18 years old. If You are under 18 years old, Your parent or guardian shall be responsible for supervising Your use of the Service at all times and ensuring that You comply with these Terms.

In order to access the Service, You must register an account. During the registration process, You will be required to provide certain information and You agree to provide accurate, current and complete information and to update such information when needed. 

Please consult our Privacy Policy to check what information You will need to provide.

We do not allow multiple accounts on the Site.

Business buyers are not authorized to use the Service, unless NA-KD has specifically approved in writing such use. By using the Service You warrant that You are not a business buyer.

You warrant that any information You provide to us is true, accurate and complete.

  1. PRICING AND PAYMENT

Prices stated on the Site apply to all orders made through the Site. All prices are inclusive of VAT (where applicable). Delivery costs and any other costs which might apply may be charged in addition and are clearly displayed during the checkout process.

NA-KD has the right to change or update information at any time without any warning, including errors with prices, details and descriptions which appear on the Site.

If an incorrect information has been specified for any product You have purchased, do not hesitate to contact our customer service.

We offer various types of payment methods. You will be able to find all the payment methods available for Your country during the checkout process.

Please note that we do not accept cash or cheques.

All payments are subject to validation checks and authorization by the payment service provider You have chosen. If the provider refuses to, or does not for any reason, authorize payment, You will then be notified by email and/or during checkout. If the provider refuses to, or does not for any reason, authorize payment, the order will be cancelled and You will then be notified by email and/or during checkout.

Occasionally, we may provide special offers and discounts relating to certain Items on the Site. The conditions of use relating to any special offer or discount will be specified at the time of issue.

We reserve the right to withdraw such special offers or discounts at any time, without warning.

Please note that You are responsible for any costs associated with money transactions.

  1.     ORDERING/FORMATION OF CONTRACT

Buyers shall find listed second-hand Items on the Site. A listed second-hand Item shall feature the mention “Pre-loved” on our product card.

Our Site will guide Buyers step by step for finalizing their purchase and placing their order. Buyers will be informed with a recap detailing the substantial information of their order before placing their purchase. We strongly recommend Buyers to check all the details of their order before placing their purchase as we cannot guarantee that we will be able to amend Buyers’ details afterwards.

Once an order is placed, we immediately contact Your payment provider for authorization to take payment from Your account. We will not process Your order until we have received such authorization. If You are using Klarna or Klarna pay in 3, others terms may apply. 

Once payment has been accepted, we’ll send You an email to confirm the purchase. This email is an acknowledgement of the purchasing contract between You and us.

We shall retain the right to cancel any purchase made by the Buyers for legitimate grounds such as, for example, if we are not able to process their payment or if the Original Seller withdraws its offer or cannot send the Item within the allotted time. In such cases, and should we have already received payment, we will (i) notify Buyers and (ii) refund the purchase amount using the same payment method that Buyers used when they placed their order. If for any reason the refund has to be made in another way, we will contact Buyers to ensure that the refund can be made.

You understand and agree that the photos of the Items for sale on the Site have no contractual value

  1.     SHIPPING AND DELIVERY

The original Seller, using the prepaid label given by NA-KD, shall aim to dispatch the Item(s) within one (1) to four (4) working days following the confirmation email.

Buyers will receive a shipping confirmation email once their parcel has been dispatched, indicating an estimation of the time of delivery. The promised delivery time starts from the moment You receive Your confirmation email. Our carriers will make every effort to deliver Your order within the promised delivery time. Nevertheless, delays are sometimes inevitable. Please contact our customer service if You have not received Your parcel within the promised delivery time. If the delivery time is expected to exceed thirty (30) days, You have the right to cancel the purchase.

You must provide us with complete and accurate delivery address information as we cannot guarantee that we will be able to amend it after purchase. Buyers are solely responsible for any error of delivery due to a lack of information or error on the delivery address while placing the order.

Our carriers do not deliver on weekends and public holidays.

Risk and ownership shall be transferred to You once the products are in Your possession.

Should Your parcel be delivered to a specific delivery point, You agree to pick up said package within the time specified in the delivery notification. Packages shall normally be retrieved personally with valid identification and order number. If You do not collect Your parcel in time, Your order will be sent back to us and fully refunded.

Our carriers do not deliver on weekends and public holidays. Please note delivery of Your order may take longer during sale or other busy periods.

  1.     RIGHT OF WITHDRAWAL, RETURNS AND REFUNDS

5.1 As a consumer You always have 14 days right of withdrawal.

5.2 Right of Withdrawal

5.2.1. You have the right to withdraw from a contract with us within 14 days without giving any reason. The withdrawal period will expire after 14 days from the day on which You acquire, or a third party other than the carrier and indicated by You acquires, physical possession of the Items You purchased.

To exercise the right of withdrawal, You must inform us of Your decision to withdraw from this contract by an unequivocal written statement. Please contact us here.

To meet the withdrawal deadline, it is enough for You to send Your communication concerning Your exercise of the right of withdrawal before the withdrawal period has expired.

5.2.2 Effects of withdrawal. If You withdraw from a contract with us and/or return any items, we shall reimburse You all payments received from You, including the costs of delivery (with the exception of the supplementary costs resulting from Your choice of a type of delivery other than our standardised delivery method offered by us), minus the return freight cost (that are included in the return label you’ll be given).

Refund shall be made without undue delay and in any event not later than 14 days from the day on which we are informed about Your decision to cancel or until we have received from You evidence that the Item has been sent, whichever is the earliest. You must return the Items You no longer want not later than 14 days from the day on which You. We will carry out such reimbursement using the same means of payment as You used for the initial transaction, unless You have expressly agreed otherwise. Be advised that we shall not bear the costs of returning the Items. Below tables show the freight costs You will need to pay.

We are permitted by law to reduce Your refund to reflect any reduction in the value of the Items, if this has been caused by Your handling, including any loss or damage that occurs during transit.

COUNTRY

CURRENCY

RETURN FREIGHT COST

Sweden

SEK

50,00

Germany

EUR

4,95

5.2.3. We do not offer exchanges for returned Items. If You wish to purchase a new Item, please place a new order.

  1.     LEGAL GUARANTEE OF CONFORMITY

If You have received Items that do not match the Item information displayed on the Site, You should immediately notify us and send us pictures proving the defect.

Buyers must act within a reasonable period of noticing the defect but there is no specific deadline other than the legal prescription period of 3 years. A complaint made within 2 months is always considered to have been made within a reasonable time frame.

  1.     PRIVACY POLICY

Once an Item has been purchased on the Site, the Buyers agree to their last name, first name and postal address to be disclosed to the Original Seller.

For more information regarding use of Your personal information, please check our Privacy Policy which forms part of these Terms and Conditions.

  1.     LIMITATION OF LIABILITIES AND WARRANTIES

We make no warranties in relation to this Site and the Service or the information, materials, contents made available. We do not warrant that the Site and/or the Service will be continuously available, or the information on this Site is true, non-misleading or accurate.

Any information and contents on the Site should not be construed as NA-KD giving advice of any kind.

You agree not to use any of the Items for any commercial and/or business purposes, and we exclude liability for loss of revenue/profits, loss of contracts, loss of business, loss of opportunity or loss of reputation. Our maximum liability to You for any loss or damage arising in connection with Your purchase on the Site shall be limited to the total price of Your order.

  1.     ASSIGNMENT

NA-KD reserves the right to transfer, transfer or pledge all services, liabilities or claims in connection with payments and other services to third parties.

  1.   LAWS AND DISPUTES

Provisions set in Section II are governed and construed in accordance with Swedish laws.

Contracts between NA-KD and Buyers concluded through the Site as well as any dispute arising out or in connection from them shall be governed by Swedish law. An amicable solution (through an ombudsman system) shall be considered before any judicial remedies. In the event where this solution would fail, Swedish courts shall have a non-exclusive jurisdiction to settle any disputes arising out from these Terms and Conditions. This provision shall not deprive European consumers from their national statutory rights.

In addition, and should You not be able to settle any dispute with NA-KD, You can also submit a complaint to the EU’s online dispute resolution platform. The Online Dispute Resolution platform is available via the following link: http://ec.europa.eu/odr.

In the event of a dispute or claim associated with these Terms and Conditions, we will comply with the decision of the Swedish National Board for Consumer Complaints or the corresponding authority in the respective country.

  1.   CUSTOMER SERVICE

Do not hesitate to contact our customer service should You have any questions or comments regarding these Buying Terms and Conditions.

 

SECTION III - CIRCLE – SELLING TERMS & CONDITIONS

These Selling Terms and Conditions govern the selling of second-hand Items on the Site.

If You are a Buyer, please check our Buying Terms and Conditions (see Section II).

  1. GENERAL

NA-KD provides a free online feature through which our customers can buy and sell second-hand items previously bought on the Site. The Service is an online venue for individuals for buying and selling pre-used NA-KD items (hereinafter the “Items”). The below provisions, and all other relevant conditions set in Terms, are applicable to all Original Sellers (hereinafter “You”) and define the terms and conditions on which NA-KD provide access to the Service and allow them to sell Items.

During the performance of this online intermediary Service, You acknowledge that NA-KD’s role is to act as an active intermediary between Users. Sellers therefore agree to use our payment and shipping services and agree to the terms related to such transactions. You hereby agree that the purchase transaction will be made between You and NA-KD and that payment will be carried out in cash points.

The Service allows (i) You, Original Sellers, to list Items on the Site, and (ii) Buyers to buy such Items. 

You acknowledge and agree that, by accessing or using the Service, You are indicating that You have read, understood and agreed to be bound by these Terms. If You do not agree to these Terms, You shall restrain using the Service.

The Service is intended solely for persons over the age of 18 years old. If You are under 18 years old, Your parent or guardian shall be responsible for supervising Your use of the Service at all times and ensuring that You comply with these Terms.

NA-KD do not pre-vet any items listed via the Service and You therefore agree to follow below listing rules.

We do not allow multiple accounts on the Site.

Business sellers are not authorized to use the Service. By using the Service You warrant that You are not a business seller.

You warrant that any information You provide to us is true, accurate and complete. Please consult our Privacy Policy to check what information we process.

  1. RULES FOR LISTING ITEM FOR SALE

NA-KD do not pre-vet any Items listed by the Original Sellers on the Site. You therefore agree to not set for sale and ship to Buyers:

  • Counterfeit/imitation/replica or fake Items;
  • Stolen, fraudulent Items ;
  • Products infringing on third party intellectual property rights;
  • An Item of the same style but in different colour;
  • An item of the same style but in different size; 
  • Items not previously bought on the Site;
  • Items that are not hygienic condition, free from soiling;
  • Items that are not free from infestations, such as insects, larvae and other live organisms. 
  • Items that are not free from stains (food or others) and/or holes in the fabric.

You represent and warrant that the Item is free of any liens or encumbrances. By setting for sale an Item, You agree to indemnify NA-KD from all claims or losses sustained by NA-KD as a result of any breach of these representations and warranties.

Each Item You wish to sell must be listed separately in Your account.

The following categories of Items shall not be allowed to be listed and sold via the Service - NA-KD reserves the right to update this list at any time.

  • Cosmetic products;
  • Underwear and bottoms items;
  • Swimwear.

You must be the legal owner of every Item You list and therefore have the right to sell them.

To list Items, You will be required to complete a quick placement questionnaire. By listing an Item, You represent and confirm that the Item complies with (i) all aspects of the Item questionnaire and (ii) above restrictions.

You may remove any listing via which You offer an Item for sale at any time before You have entered into an agreement to sell said the Item.

  1. SELLING PROCESS

3.1 In order to access the Service and start selling Items, Original Sellers must log in to their account at na-kd.com. All Items available to list for sale shall appear in “My Wardrobe” on the Original Sellers’ account at na-kd.com.

In order to set an Item for sale, Original Sellers shall be required to complete a webform in order to submit the Item for sale. You agree to provide us with accurate and complete details of the Items and shall be responsible for the accuracy and completeness of the information provided in said webform.

3.2. By setting up an Item for sale, NA-KD shall try, to the best of its abilities, to find a buyer. Nevertheless the foregoing, NA-KD does not guarantee that a buyer will be found.

You can withdraw Your consent to set Your item for sale at any moment before You accept NA-KD’s purchase offer.

The Seller hereby agrees that professional buyers, pre-selected by NA-KD, might purchase the Items.

3.3 Once a buyer has been found by NA-KD, You will receive a notification. You shall have twelve (12) hours to accept the sale offer.

If You do not accept the purchasing offer from NA-KD within the aforesaid time window, NA-KD will cancel the purchasing offer and You will lose the sale.

3.4 Once You accept the purchase offer from NA-KD, You acknowledge and agree to enter into a purchasing agreement with NA-KD to purchase the Item. By clicking on ”Confirm sale”, You agree:

- To send the Item on behalf of NA-KD within four (4) days;

- To accept the Price offer from NA-KD stated in the offer summary.

NA-KD shall then agree to (i) pay You with cash points, to be redeemed on the Site and (ii) offer You free shipping.

You agree that clicking on ”Confirm Sale” shall constitute a final acceptance to the Offer from NA-KD. You therefore accept NA-KD’s offer price and all other obligations set herein in the Selling Terms and Conditions.

  1. SENDING THE ITEMS

4.1 By clicking on “Confirm Sale”, You accept to be responsible for shipping the Item.

4.2 NA-KD shall always bear all shipping costs related to the transaction. We shall forward You all relevant instructions for shipping the Item.

4.3 You shall be responsible for all packaging, labeling and associated tasks for shipping the Item. You must ensure that all Items are shipped in a closed parcel, suitable for the size of the Item and with appropriate strength for the weight, value and characteristic of the Item and that reasonably protects the Item from damage or breakage. 

You cannot send the Item in a travel bag or suitcase.

NA-KD provides a free shipping label based on the weight of the Item. Should the total weight of the parcel exceed 20% of the Item weight, You hereby agree to pay all additional charges on surplus that may be asked by the carrier. NA-KD shall not be entitled to refund You above additional shipping charges.

4.4 You agree to follow all shipping instructions given by NA-KD and to ship the Item within four (4) days. 

4.5 Should You fail to ship the Item within the above given allotted time, NA-KD shall have the right to unilaterally cancel its purchase. The shipping label shall subsequently be cancelled and You will not receive any payment.

4.6 Upon receipt of the Item, the Item will be manually inspected in order to assess condition, authenticity and any undeclared damage. If the Item is severely damaged, is in bad condition or does not match the Item submission, the Item will be deemed unfit for purchase and returned to You at the address provided by You at Your own cost and we shall not proceed with payment of Your cash point.

4.7 Following a successful inspection of Your Item, NA-KD shall send You a Payment Confirmation email. Your cashpoint will then be added to Your NA-KD cashpoint wallet within three (3) days.

  1. PAYMENT & CASH POINTS REDEMPTION

5.1 You hereby agree that You shall not receive any cash payment for the sale of Your Item. NA-KD shall credit Your NA-KD cashpoint wallet with the Offer price amount within three (3) days of successful inspection.

5.2 You hereby confirm that You understand that the cashpoint payment can only be redeemed on the Site. Cashpoint cannot be exchanged for cash.

5.3 NA-KD Cashpoints are valid for a period of 48 months from the date of payment, after which any remaining balance will be removed and the NA-KD Cash Points will become invalid and no longer available for use.

  1. PENALTIES

6.1 If an Original Seller chooses to violate any of the Service rules set herein, we reserve the right to either delete the listing, block access to the Service for an unlimited period of time or refuse to pay any purchase order to the Original Seller.

  1. PRIVACY POLICY

7.1 For more information regarding use of Your personal information, please check our Privacy Policy which forms part of these Terms and Conditions.

  1. LIMITATION OF LIABILITIES AND WARRANTIES

8.1 We make no warranties in relation to this Site and the Service or the information, materials, contents made available. We do not warrant that the Site and/or the Service will be continuously available, or the information on this Site is true, non-misleading or accurate.

Any information and contents on the Site should not be construed as NA-KD giving advice of any kind.

8.2 You agree not to use any of the Items for any commercial and/or business purposes, and we exclude liability for loss of revenue/profits, loss of contracts, loss of business, loss of opportunity or loss of reputation. Our maximum liability to You for any loss or damage arising in connection with Your purchase on the Site shall be limited to the total price of Your order.

You also hereby warrant to NA-KD that (i) you are over 18 years of age, (ii) You have the legal right to sell the Items, (iii) all information You submit are complete, accurate and truthful, and (iv) the listed Items follow NA-KD listing rules set in 2.1 of the present Selling Terms.

  1. MISCELLANEOUS

9.1 NA-KD reserves the right to transfer, transfer or pledge all services, liabilities or claims in connection with payments and other services to third parties.

9.2 Should any provision of this Agreement be held by a court of competent jurisdiction to be illegal, invalid or unenforceable, such provision may be modified by such court in compliance with the law giving effect to the intent of the Parties and enforced as modified. All other terms and conditions of this Agreement shall remain in full force and effect and shall be construed in accordance with the modified provision.

9.3 These Terms and Conditions are governed and construed in accordance with Swedish laws.

9.4 Do not hesitate to contact our customer service should You have any questions or comments regarding these Buying Terms and Conditions.


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