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Fequently Asked Questions

I think I'm a victim of fraud, what do I do? 

If you suspect that you have been a victim of fraud please contact our customer service immidiately and let us know as many details as possible, we'll contact and help you. 

I’m having trouble placing a order. Is there someone I can contact? 

One of our friendly NA-KD customer care agents will gladly help you out with your order and help you! Check out the contact us section for more information.

I forgot to add my discount code. Can you add it for me?

Yes we can! Just contact us and provide us with your ordernumber and the discount code you wish to be added to your order and we will be happy to add it for you.

How do I know if the purchase I made was successful?

When you make a purchase with NA-KD.com, we will send you a confirmation e-mail with the details. If you haven’t received a confirmation e-mail within 24 hours of your purchase, please check your spamfolder and if you still can’t anything, please contact us.

Can I add/or change something in my order after I placed it?

Sadly no! Once your order is placed and imported to our system we have no ability to edit it or make any changes for you.

The items in my shopping cart is not showing me the correct prices compared to the website. What should I do?

Oops! Maybe we have a issue with the website at the moment or the items that have been on sale is not on sale any longer and back to their normal retail prices. If you are unsure, please contact us.

I just received an e-mail saying that my order is cancelled. Why?

Most likely there has been an issue with your payment method. But don’t worry, the money is only reserved for us. We haven’t drawn the money from you, we only do that when your order has been confirmed and sent to our warehouse, however it may take up to 10 working days for your bank or card issuer to make your funds available to you again.

Do you have a size guide?

Yes, right next to the item you are looking to purchase you can find the size guide.

I’ve received my order, but I am not happy with it. Can I exchange, refund or return the item?

We have options available for customers that are not satisfied with their NA-KD purchase. For more information, read our return policy.

How do I make a return?

Please go to our help center to find information on how to make your return. There you will find all the information you need on how to return your items to us! Please always save your receipt for your return since the goods are your responsibility until they reach our warehouse.

I have waited almost two weeks for my order. Is it lost?

Unfortunately, parcels do get lost from time to time. But that doesn’t mean that your parcel is lost! Please contact us if more than ten business days have passed and you still haven’t received your order, we will be happy to assist you.

I still haven’t received my refund, how long time does it take?

Counting from the day you receive your credit memo from us it usually takes between 5-7 business days if you have paid with card, PayPal or any other direct payment. The refund always transfers back to the card you used when you placed your order. If you have an invoice this will be credited right away.

Still have a question we haven't answered? Get in touch with us here.

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