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Fequently Asked Questions

I think I'm a victim of fraud, what do I do? 

If you suspect that you have been a victim of fraud please contact our customer service immidiately and let us know as many details as possible, we'll contact and help you. 

I’m having trouble placing a order. Is there someone I can contact? 

One of our friendly NA-KD customer care agents will gladly help you out with your order and help you! Check out the contact us section for more information.

I forgot to add my discount code. Can you add it for me?

Yes we can! Just contact us and provide us with your ordernumber and the discount code you wish to be added to your order and we will be happy to add it for you.

How do I know if the purchase I made was successful?

When you make a purchase with NA-KD.com, we will send you a confirmation e-mail with the details. If you haven’t received a confirmation e-mail within 24 hours of your purchase, please check your spamfolder and if you still can’t anything, please contact us.

Can I add/or change something in my order after I placed it?

Sadly no! Once your order is placed and imported to our system we have no ability to edit it or make any changes for you.

The items in my shopping cart is not showing me the correct prices compared to the website. What should I do?

Oops! Maybe we have a issue with the website at the moment or the items that have been on sale is not on sale any longer and back to their normal retail prices. If you are unsure, please contact us.

I just received an e-mail saying that my order is cancelled. Why?

Most likely there has been an issue with your payment method. But don’t worry, the money is only reserved for us. We haven’t drawn the money from you, we only do that when your order has been confirmed and sent to our warehouse, however it may take up to 10 working days for your bank or card issuer to make your funds available to you again.

Do you have a size guide?

Yes, right next to the item you are looking to purchase you can find the size guide.

I’ve received my order, but I am not happy with it. Can I exchange, refund or return the item?

We have options available for customers that are not satisfied with their NA-KD purchase. For more information, read our return policy.

How do I make a return?

Please go to our help center to find information on how to make your return. There you will find all the information you need on how to return your items to us! Please always save your receipt for your return since the goods are your responsibility until they reach our warehouse.

I have waited almost two weeks for my order. Is it lost?

Unfortunately, parcels do get lost from time to time. But that doesn’t mean that your parcel is lost! Please contact us if more than ten business days have passed and you still haven’t received your order, we will be happy to assist you.

I still haven’t received my refund, how long time does it take?

Counting from the day you receive your credit memo from us it usually takes between 5-7 business days if you have paid with card, PayPal or any other direct payment. The refund always transfers back to the card you used when you placed your order. If you have an invoice this will be credited right away.

Still have a question we haven't answered? Get in touch with us here.


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Popular brands at NA-KD
NA-KD.com - The hottest online global marketplace bringing you the best in fashion, accessories and beauty from around the world. We offer our customers new arrivals every day and free worldwide shipping. Stocking over 100 international brands including Aeryne Paris, Amuse Society, Calvin Klein, For Love and Lemons, Ray-Ban, Cheap Monday, Dagmar, Delacy, Just Female, Motel Rocks, Naanaa, Nookie, Quay Australia, Samsoe and Samsoe, Saylor and our own NA-KD brand including Accessories, Basics, Boho, Lingerie, Party, Shoes, Swimwear, Trend and Vintage.
Popular categories at NA-KD
Our buyers have sourced the most cutting edge and fashion forward styles from the brands you love. Find the category you're looking for here: Dresses, Tops, Shirts and Blouses, Jackets, Pants, Jeans, Shorts, Jumpsuits, Skirts, Swimwear, Lingerie, Accessories, Shoes and Beauty and even Books.

v1.0
Copyright 2018 Nakdcom One World AB
    Product size guide
    Please use these size charts to help determine your size.

    Please use these size charts to help determine your size. Please note that these charts are indicative only. Sizes and measurements may vary to actual item. Please email us if you need the fit of a particular item.  

    Clothes
    INTEUUKUSFR/ESAUJAPIT(RU)
    XXS324034433638
    XS346236653838/40
    S368438874040
    M38106401094242/44
    L401284212114446
    XL4214104414134648
    XXL4416124616154850
    XXXL4618144818175054
    Body measurements
    EUBust (cm)Waist (cm)Hips (cm)
    3276-8060-6486-90
    3480-8464-6890-94
    3684-8868-7294-98
    3888-9272-7698-102
    4092-9676-80102-106
    4296-10080-84106-110
    44100-10484-88110-114
    46104-10888-92114-118
    Artboard 1
    • 1. Bust
      Measure arount the widest point over the bust.
    • 2. Waist
      Measure around natural waistline.
    • 3. Hips
      Measure around natural waistline.
    Jeans/Trousers
    EUWaist (inch)Waist (cm)Inside leg (inch)Inside leg (cm)
    3224612871
    342563,53076
    3626663281
    382768,53486
    402871  
    422973,5  
    443076  
    463178,5  
    483281  
    503383,5  
    Figure-back
    • 1. Waist
      Measure around natural waistline.
    • 2. Inside leg
      Measure from top of inside leg at crotch to ancle bone.
    Bras
    EUUKFR/ESIT
    70A32A85A2A
    75A34A90A3A
    80A36A95A4A
    70B32B85B2b
    75B34B90B3B
    80B36B95B4B
    70C32C85C2C
    75C34C90C3C
    80C36C95C4C
    Page 1
    • A.
      Measure right under the bust.
    • B.
      Measure your chest around the fullest part of your bust while wearing a bra that fits well.
    Bra measures in cm
    70A75A80A85A70B75B80B85B
    A: 68-72cmA: 73-77cmA: 78-82cmA: 83-87cmA: 68-72cmA: 73-77cmA: 78-82cmA: 83-87cm
    B: 82-84cmB: 87-89cmB: 92-94cmB: 97-99cmB: 84-86cmB: 89-91cmB: 94-96cmB: 99-101cm
    70C75C80C85C70D75D80D85D
    A: 68-72cmA: 73-77cmA: 78-82cmA: 83-87cmA: 68-72cmA: 73-77cmA: 78-82cmA: 83-87cm
    B: 86-88cmB: 91-93cmB: 96-98cmB: 101-103cmB: 88-90cmB: 93-95cmB: 98-100cmB: 103-105cm
    Shoes
    EUUKUS
    3524,5
    35,52,55
    3635,5
    36,53,56
    3746,5
    37,54,57
    3857,5
    38,55,58
    3968,5
    39,56,59
    4079,5
    40,57,510
    41810,5
    41,58,511
    42911,5