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Payments
What payment methods do you accept?

We accept the following forms of payments:

  • Visa and Mastercard (credit and debit card)
  • PayPal
  • Bank transfers through SoFort, iDeal and Giro Pay

The payment methods varies between different countries, you will see your specific payment options when you are at at the checkout.

Why is my card not accepted?

Most credit cards have 3D Security which has to be activated in order for you to make a purchase.

If you are not sure whether the 3D Security for your credit card is activated or not, kindly contact your bank directly and they will help you.

Since we're a European company, make sure your bank doesn't have a block on purchases in Europe!

Should you still experience any issues or have any questions regarding this, don't hesitate to contact us!

FAQ Payments
I have returned my order, when do I get my refund?

Our return process can take up to 14 days from the date you sent back your order. As soon as your return has been received by us and your refund has been iniated, you will receive a confirmation of this by e-mail. Depending on payment method it might take 2-5 business days from when you received the return confirmation, before you get your refund. 

 

My order was cancelled, what happens to my payment?

If there has been money taken from your account even though your order was unsuccessful or got cancelled, this amount has been reserved by your bank and will automatically bounce back to your account within 2-5 working days. 

If you chose to pay with Klarna invoice, the invoice will automatically be removed from Klarna. 

I have returned my order but my credit card has been closed!

Your refund is always issued back to the payment method that you used to place your order. If you chose to pay with credit card, the payment is actually made directly from your bank account so the refund will also be issued directly to your bank account. Therefore it does not matter if your credit card is no longer in usage. 

If you have closed your bank account, you can simply contact your bank once you have received your refund confirmation by e-mail and they will re-direct the transaction to the bank account of your choice. If you need help, just contact us! 

I think I'm a victim of fraud!

If you suspect that you have been a victim of fraud please contact our customer service immediately and let us know as many details as possible, we'll help you!

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    Size guide
    Clothes
    Jeans / Trousers
    Bras
    Shoes
    Please use these size charts to help determine your size.

    Please use these size charts to help determine your size. Please note that these charts are indicative only. Sizes and measurements may vary to actual item. Please email us if you need the fit of a particular item.  

    • 1. Bust
      Measure around the widest point over the bust.
    • 2. Waist
      Measure around natural waistline.
    • 3. Hips
      Measure around natural waistline.
    Clothes
    INTEUUKUSFR/ESAUIT(RU)
    XXS32403443638
    XS34623663838/40
    S36843884040
    M3810640104242/44
    L4012842124446
    XL42141044144648
    XXL44161246164850
    XXXL46181448185054
    Body measurements
    EUBust (cm)Waist (cm)Hips (cm)Inside leg (cm)
    3282638678
    3486679078
    3690719478
    3894759878
    40987910278
    421028310678
    441068711078
    461109111478