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I haven't received my order confirmation!

You will automatically receive your order confirmation by e-mail within 24 hours. Please note, that it could also end up in your spamfolder.

If you have not received your order confirmation within this time frame you are more than welcome to contact us for further help!

Can I edit/cancel my order after I've placed it?

Sadly no! Once your order is placed and imported to our system we have no ability to edit it or make any changes for you. 

We are really quick at processing your order and are therefore unable to cancel it before shipping. However, you are always more than welcome to return your order to us for free if you do not wish to keep it!

Can I change my shipping address?

Unfortunately, our system can not change any orders once they have been placed. This includes changing the delivery option and payment method. Therefore, always make sure that you enter the correct information before completing your purchase!

I haven't received my shipping confirmation!

As soon as your order has been dispatched you will receive an email with a link to a tracking page so that you can follow your order! Remember that this can sometimes end up in your spam folder so have a look there too! If you still cannot find it, please contact us and we will help you!

Is there a minimum order value?

For few countries we implemented minimum order value. If items in your cart don't exceed minimum order value for your country, you will have to pay for shipping. When items in your card exceeds the minimum order value, you can place an order with free standard shipping.

You can check what is required minimal order value for your country in the cart and checkout.

FAQ Orders
I’m having trouble placing an order!

We're sorry you're experiencing technical issues! If you have tried all the sugestions below and you still can't place an order, contact us and one of our friendly customer care agents will help you!

  • Make sure you have chosen the correct country on the start page. You’ll find a small flag in the top right corner on desktop. If you’re on a mobile device, you’ll find the flag at the very bottom of the page. Click on this to change country!

  • Clear your cache, close all open tabs and remove all items from your shopping bag and put them back in.

  • Use Google Chrome as your browser.

  • Make sure to enter all the details in your address fully and correctly.

  • Try using a different payment method.

I have received a damaged/the wrong product!

If you received a damaged or incorrect product in your order, we sincerely apologize about this! Please contact us with your order number, the name of the product and a picture of it and we will make sure to help you out! 

There's a product missing in my order!

If you are missing a product in your order, we ask you to contact us with your order number and the name of the missing product and we will help you further. We sincerely apologize if this has happened to you! 

If your package was damaged or opened when you received it, we ask you to directly contact your post office or the delivery service as well to make a claim for this. In this case we would also appreciate if you would send us a picture of the damaged parcel. 

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    Size guide
    Clothes
    Jeans / Trousers
    Bras
    Shoes
    Please use these size charts to help determine your size.

    Please use these size charts to help determine your size. Please note that these charts are indicative only. Sizes and measurements may vary to actual item. Please email us if you need the fit of a particular item.  

    • 1. Bust
      Measure around the widest point over the bust.
    • 2. Waist
      Measure around natural waistline.
    • 3. Hips
      Measure around natural waistline.
    Clothes
    INTEUUKUSFR/ESAUIT(RU)
    XXS32403443638
    XS34623663838/40
    S36843884040
    M3810640104242/44
    L4012842124446
    XL42141044144648
    XXL44161246164850
    XXXL46181448185054
    Body measurements
    EUBust (cm)Waist (cm)Hips (cm)Inside leg (cm)
    3282638678
    3486679078
    3690719478
    3894759878
    40987910278
    421028310678
    441068711078
    461109111478